Steaks Contact Wear Oy
email. steaks (@) steakswear.com
Suvi Alalantela – CEO
Jennifer Moss – Shareholder, Creative Director
VAT ID FI28589152
The site may from time to time include links to external sites, resources, and co-branded pages. Steaks Contact Wear Oy has included links to these sites, resources and co-branded pages to provide you with information and services that you may find useful or interesting. Steaks Contact Wear Oy is not responsible for the content of these sites, resources, and pages or for anything provided by them and accepts no responsibility for them or for any loss or damage that may arise from your use of them. You should read and agree with the terms and conditions of third party websites carefully before using them.
Personal Data and Data Protection
Reliance on Reviews Posted
The product reviews posted on the site are the personal opinion of the customer posting the review. We, therefore, accept no liability or responsibility arising from any reliance placed on such materials by any visitor to the site, or by any third party who may be informed of any of its contents.
When you order, you will be requested to provide personal and payment details. Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time. When you have finalised your order via the site and payment has been made, the stock will be reserved for your purchase. Sales will not be confirmed until the order dispatches from the warehouse and payment is successfully taken.
Pricing, VAT and Customs
Prices on product pages displayed with 24% VAT within Europe and without 24% outside of Europe. As the VAT does not apply outside of Europe we have stripped it from the total for customers outside of the EU. However, additional costs such as customs broker fees, customs or import taxes may apply to customers outside of the EU. These costs cannot be influenced by STEAKS and are payable by the customer. Please inform yourself before ordering.
All prices will be shown in Euro (€). You will be able to switch the prices in the shop from € to AUS $ (AUD), £ (GBP) and US $ (USD) with our currency converter. The currency conversions are estimated and should be used for informational purposes only.
Payment & Order Acceptance
We accept different payment methods, depending on your location:
- Europe: Paypal, Credit Cards (via Stripe), IBAN transactions (wire transfer)
- The rest of the world: Paypal, Credit Cards (via Stripe),
You can select your preferred payment option during checkout.
By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders from customers who are not 18 years of age or older.
Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.
We have a 30-day-money back guarantee. During which you can return or exchange all in-stock products. The 30-day-money back guarantee does not apply for gift cards, made to order, custom items or team orders. Find out more on our Refund & Exchange page.
Refusal & Cancellation of Orders
We reserve the right to refuse or cancel any order, either online or at events, for any reason, including limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, security concerns, or inappropriate customer conduct. If your order is cancelled after your credit card (or other payment account) has been charged, we will be in contact to either refund via Paypal or bank transfer. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
Refund & Exchange
General refund & exchange policy
Change of heart? Not 100% satisfied with your STEAKS® product? Got the wrong size and need to exchange for a different size? No worries! It happens and we want you to be 100% happy with your decision.
For in-stock items you have a 30-day money-back guarantee, meaning orders may be returned without explanation within 30 days of receipt.
To be eligible for a return, your item(s):
- Must be unused (unworn, unsoiled, unaltered and unwashed) and in the same condition that you received it/them in. If the item(s) show traces of use the order cancellation can be invalidated.
- Must be returned within 30 days of receipt
- Must be in original condition in original packaging and with all tags attached
- Must have been purchased directly from steakswear.com. If you have purchased from a STEAKS® retail partner, please contact them to arrange your return or exchange.
Products excluded from the 30-day money-back guarantee:
- Products on sale are considered final sale and, unfortunately, cannot be refunded.
- Gift Cards
- Made to order and custom items: these items are made on-demand and to fit and are therefore excluded from the 30-day-money-back guarantee after they have gone into production or have been shipped.
- Team uniforms: these items are custom designed, made on-demand and to fit and therefore are excluded from the 30-day-money-back guarantee after final approval for production has been given.
Refund and Exchange policy for group orders
If your order was placed using a group order special coupon code, a cancellation or requested refund of one item of the order will result in the entire order being cancelled and refunded.
Individual items cannot be taken off the order during checkout or after the order has been placed and payment has been processed. They can, however, be exchanged for a different size.
Refund and Exchange policy for made to order and custom items
Made to order and custom items can only be cancelled before they have gone into production. Production usually starts within 5 days of payment. If – during this time (after payment, before production) – you have a last-minute change of heart please contact steaks (at) steakswear.com with your order confirmation number. If production has already started a refund or exchange, unfortunately, cannot be granted.
Made to order and custom orders that were made according to the information given by the customer are not eligible for refund or exchange. Please make sure that the sizing and padding options given are correct when placing your order!
STEAKS® will take responsibility for faults in production. If these occur, please contact steaks (at) steakswear.com.
Refund and Exchange policy for team uniforms
As team uniforms are custom designs and made to fit they cannot be cancelled after their final approval for production as the order process starts within 24h after approval.
Team uniform orders that are made according to the information given by the customer are not eligible for refund or exchange. Please make sure that all the information given during the order process is correct! This includes uniform design and colours, product design, customization and amounts and measurements and sizes.
STEAKS® will take responsibility for faults in production. If these occur, please contact teamorders (at) steakswear.com.
Gift Cards & Vouchers
STEAKS Contact Wear Gift Cards and E-Vouchers may be used to purchase items in the online store www.steakswear.com. They can be split over several transactions until funds are used up. No cash refunds can be claimed for unused funds of STEAKS Gift Cards.
If the payment amount is higher than the value of the Gift Card or E-Voucher, the difference must be settled by credit/debit card or Paypal.
Gift Cards or E-Voucher must be redeemed within twelve months of purchase. After this time any balance left on the card cannot be refunded or credited.
STEAKS Contact Wear Gift Cards or E-Voucher cannot be used to purchase team uniforms. They cannot be used at events or in brick and mortar or online shops of STEAKS retailers.
Risk of Loss
The risk of loss and title for STEAKS Contact Wear Gift Cards or E-Voucher pass to the purchaser upon payment. We are not responsible if any Gift Card or E-Voucher is lost, stolen, or destroyed, or if any Gift Card or E-Voucher is used without your permission.
Accessing the Site
Steaks Contact Wear Oy will endeavour to ensure that the site is accessible for 24 hours a day but will not be liable if‚ for any reason‚ the site is unavailable for any time or for any period. Steaks Contact Wear Oy will have the right to suspend access to, withdraw or restrict access to some parts of this website temporarily or permanently and without notice.
Intellectual Property Rights
All copyright and other intellectual property rights to the design, files, text, materials graphics, images, pictures, photos, sound files and/or all other information shall belong to Steaks Contact Wear Oy and/or its licensors (all together the “Materials”).
Steaks Contact Wear Oy grants you a limited, non-sublicensable right to access this site, use the services included on this site and print the Materials for your personal, non-commercial and informational use only. Steaks Contact Wear Oy reserves the right, without notice and in Steaks Contact Wear Oy sole discretion, to terminate your license to use the site and to block and/or prevent your future access to and use of the site. However, your herein mentioned license grant does NOT include the right for you to:
(i) publish, publicly perform and/or display, and/or distribute to any third party any Materials, including, but not limited to, reproduction on any computer network and/or broadcast or publications media;
(ii) market, sell and/or make commercial use of the site and/or any Materials;
(iii) systematically collect and use any data and/or content including the use of any data spiders, robots, and/or similar data gathering, mining or extraction methods;
(iv) make derivative use of the site and/or the Materials; and/or
(v) use, frame and/or utilise framing techniques to enclose any portion of this site (including, but not limited to, the images found at this site and/or any text or the layout/design of any page and/or form contained on a page).
ANY RIGHTS THAT ARE NOT EXPRESSLY GRANTED ARE RESERVED.
The Steaks® Contact Wear Oy is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. Note that the padding of our contact wear helps prevent injuries but injuries may still occur. Please carefully consider your active participation in roller derby or participating in any other full contact or extreme sport if you have any health issues. Steaks® Contact Wear Oy is not responsible for any kind of injury of the buyer.
Steaks® Contact Wear Oy may change these Terms and Conditions from time to time and will endeavour to notify you of any major changes by posting a message on the site.
Steaks® and the Steaks word mark and logo are trademark of STEAKS Contact Wear Oy. All other names and/or logos mentioned on this site are either trademarks, service marks or registered trademarks of STEAKS Contact Wear Oy and/or its licensors and other partners, and may not be copied, imitated and/or used, in whole or in part, without STEAKS Contact Wear Oy’s prior written permission and/or that of STEAKS Contact Wear Oy’s licensors.
Governing Law and Jurisdiction