Steaks Contact Wear Oy
email. steaks (@) steakswear.com
Suvi Alalantela – CEO
Jennifer Moss – Shareholder, Creative Director
VAT ID FI28589152
The site may from time to time include links to external sites, resources, and co-branded pages. Steaks Contact Wear Oy has included links to these sites, resources and co-branded pages to provide you with information and services that you may find useful or interesting. Steaks Contact Wear Oy is not responsible for the content of these sites, resources, and pages or for anything provided by them and accepts no responsibility for them or for any loss or damage that may arise from your use of them. You should read and agree with the terms and conditions of third party websites carefully before using them.
Personal Data and Data Protection
Reliance on Reviews Posted
The product reviews posted on the site are the personal opinion of the customer posting the review. We, therefore, accept no liability or responsibility arising from any reliance placed on such materials by any visitor to the site, or by any third party who may be informed of any of its contents.
When you order, you will be requested to provide personal and payment details. Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time. When you have finalised your order via the site and payment has been made, the stock will be reserved for your purchase. Sales will not be confirmed until the order dispatches from the warehouse and payment is successfully taken.
Pricing, VAT and Customs
Prices on product pages displayed with 24% VAT within Europe and without 24% outside of Europe. As the VAT does not apply outside of Europe we have stripped it from the total for customers outside of the EU. However, additional costs such as customs broker fees, customs or import taxes may apply to customers outside of the EU. These costs cannot be influenced by STEAKS and are payable by the customer. Please inform yourself before ordering.
All prices will be shown in Euro (€). You will be able to switch the prices in the shop from € to AUS $ (AUD), £ (GBP) and US $ (USD) with our currency converter. The currency conversions are estimated and should be used for informational purposes only.
Payment & Order Acceptance
We accept different payment methods, depending on your location:
- Europe: Paypal, Credit Cards (via Stripe), IBAN transactions (wire transfer)
- The rest of the world: Paypal, Credit Cards (via Stripe),
You can select your preferred payment option during checkout.
By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders from customers who are not 18 years of age or older.
Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.
In-stock items and gift cards
Stock item (on sale or not) & Gift Card purchases orders may be cancelled without explanation within 14 days. In this case, the item(s) must be returned in good condition. Upon arrival of the returned items, the cost will be refunded in full via Paypal. Gift Cards will be cancelled immediately after a request to cancel the order, the cost will be refunded in full via Paypal. Please include Paypal details when returning the item(s) or cancelling your Gift Card order. If you wish to be refunded via bank transfer you must add your bank details. All returned items must not have been used and/or have no traces of use. If this is the case the order cancellation can be invalidated. The shipping costs of the returned product are to be paid by the customer.
To cancel your order please send a message to steaks (at) steakswear.com. Please remember to add the number of your order, which you will find in the order confirmation email.
If you ordered a back ordered item we will have informed you of the expected delivery time. If the production time of the out-of-stock product exceeds the promised delivery time, the buyer is granted the right to cancel, even if the time since the order has exceeded 14 days.
To cancel orders, send a message to steaks (at) steakswear.com. Please remember to add the number of your order, which you will find in the order confirmation email.
As custom orders are made to fit they cannot be cancelled after they have gone into production or if they have been shipped. If you have complaints about your custom order or if your custom order does not fit properly, please contact steaks (at) steakswear.com and view our refund and return policy.
If your order was placed using a coupon code from Online Group Order Specials a cancellation of the order will result in the entire order being cancelled. Individual items cannot be taken off the order during checkout or after the order has been placed and payment has been processed.
As team uniforms are made to fit they cannot be cancelled after they have gone into production or if they have been shipped. If you have complaints about your team uniforms or if your team uniforms do not fit properly, please contact steaks (at) steakswear.com and view our refund and return policy.
Refusal & Cancellation of Orders
We reserve the right to refuse or cancel any order, either online or at events, for any reason, including limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, security concerns, or inappropriate customer conduct. If your order is cancelled after your credit card (or other payment account) has been charged, we will be in contact to either refund via Paypal or bank transfer. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
Refunds & Exchanges
If you are not 100% satisfied with your purchase, return within 60 days of receipt and in saleable condition for a refund or like-for-like exchange.
Returns are only accepted for products purchased directly from steakswear.com and for products entitled for refunds & exchange. If you have purchased from a STEAKS® retail partner or sales athlete, they must also arrange your return or exchange.
If on receipt of your product you are uncertain about your purchase, please keep your item in the original packaging until you have decided whether or not you wish to keep it.
All returns for refund or exchange should be both unwashed and unworn. Please ensure the return order is well packaged and protected from damage in transit. The shipping costs of the returning product is to be paid by the customer. Items that are sent for exchange will be sent free of charge.
Exceptions to the General Refunds & Exchanges
Custom orders are not eligible for refunds if they are made according to the information given by the customer. Please make sure that the measurements given are correct! STEAKS® however, will take responsibility of faults in production. If these occur please contact steaks (at) steakswear.com. Items can only be refunded if they have not been used and/or have no traces of use.
In-stock products on sale
In-stock products purchased while on sale are not eligible for the 60 day refund & exchange. STEAKS® however, will take responsibility of faults in production. If these occur please contact steaks (at) steakswear.com. Items can only be refunded if they have not been used and/or have no traces of use.
Items from group orders
All in-stock and back ordered items of group orders are entitled to be refunded or returned in case of a complaint after the 14 day order cancellation period.
If an item is unsatisfactory, please contact steaks (at) steakswear.com with a written explanation before sending it back. Please include the order number your product was a part of. This is needed before the item may be considered for a refund. The buyer must take the description of the item into account before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, the seller is not responsible for refund. Exchanges are granted on a case-by-case basis. Items can only be refunded if they have not been used and/or have no traces of use.
Team uniform orders are not eligible for refunds if they are made according to the information given by the customer. Please make sure that the measures given are correct! Steaks, however, will take responsibility of faults in production. If these occur please contact steaks (at) steakswear.com. Items can only be refunded if they have not been used and/or have no traces of use.
Gift Cards & Vouchers
STEAKS Contact Wear Gift Cards and E-Vouchers may be used to purchase items in the online store www.steakswear.com. They can be split over several transactions until funds are used up. No cash refunds can be claimed for unused funds of STEAKS Gift Cards.
If the payment amount is higher than the value of the Gift Card or E-Voucher, the difference must be settled by credit / debit card or Paypal.
Gift Cards or E-Voucher must be redeemed within twelve months of purchase. After this time any balance left on the card cannot be refunded or credited.
STEAKS Contact Wear Gift Cards or E-Voucher cannot be used to purchase team uniforms. They cannot be used at events or in brick and mortar or online shops of STEAKS retailers.
Risk of Loss
The risk of loss and title for STEAKS Contact Wear Gift Cards or E-Voucher pass to the purchaser upon payment. We are not responsible if any Gift Card or E-Voucher is lost, stolen, or destroyed, or if any Gift Card or E-Voucher is used without your permission.
Accessing the Site
Steaks Contact Wear Oy will endeavour to ensure that the site is accessible for 24 hours a day but will not be liable if‚ for any reason‚ the site is unavailable for any time or for any period. Steaks Contact Wear Oy will have the right to suspend access to, withdraw or restrict access to some parts of this website temporarily or permanently and without notice.
Intellectual Property Rights
All copyright and other intellectual property rights to the design, files, text, materials graphics, images, pictures, photos, sound files and/or all other information shall belong to Steaks Contact Wear Oy and/or its licensors (all together the “Materials”).
Steaks Contact Wear Oy grants you a limited, non-sublicensable right to access this site, use the services included on this site and print the Materials for your personal, non-commercial and informational use only. Steaks Contact Wear Oy reserves the right, without notice and in Steaks Contact Wear Oy sole discretion, to terminate your license to use the site and to block and/or prevent your future access to and use of the site. However, your herein mentioned license grant does NOT include the right for you to:
(i) publish, publicly perform and/or display, and/or distribute to any third party any Materials, including, but not limited to, reproduction on any computer network and/or broadcast or publications media;
(ii) market, sell and/or make commercial use of the site and/or any Materials;
(iii) systematically collect and use any data and/or content including the use of any data spiders, robots, and/or similar data gathering, mining or extraction methods;
(iv) make derivative use of the site and/or the Materials; and/or
(v) use, frame and/or utilise framing techniques to enclose any portion of this site (including, but not limited to, the images found at this site and/or any text or the layout/design of any page and/or form contained on a page).
ANY RIGHTS THAT ARE NOT EXPRESSLY GRANTED ARE RESERVED.
The Steaks® Contact Wear Oy is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. Note that the padding of our contact wear helps prevent injuries but injuries may still occur. Please carefully consider your active participation in roller derby or participating in any other full contact or extreme sport if you have any health issues. Steaks® Contact Wear Oy is not responsible for any kind of injury of the buyer.
Steaks® Contact Wear Oy may change these Terms and Conditions from time to time and will endeavour to notify you of any major changes by posting a message on the site.
Steaks® and the Steaks word mark and logo are trademark of STEAKS Contact Wear Oy. All other names and/or logos mentioned on this site are either trademarks, service marks or registered trademarks of STEAKS Contact Wear Oy and/or its licensors and other partners, and may not be copied, imitated and/or used, in whole or in part, without STEAKS Contact Wear Oy’s prior written permission and/or that of STEAKS Contact Wear Oy’s licensors.
Governing Law and Jurisdiction