Terms and conditions

Payment

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased.  If no payment is received, no items will be shipped or production started.

Payment methods


We accept payments via Paypal, Credit Cards (via Stripe) or as IBAN transactions (wire transfer). You can select your preferred payment option during checkout.

Delivery time

In-stock products are usually processed and shipped within 5 business days.

Please not that backordered items, custom orders, team orders and group orders have different delivery and production time policies.

Shipping Policy

Please view our shipping page for detailed information and FAQs on shipping.

Order Cancellation

An order of stock items may be cancelled without explanation within 14 days. In this case the item(s) must be returned. Upon arrival of the returned items the money will be refunded in full via Paypal. Please include Paypal details when returning the item(s). If you wish to be refunded via bank transfer you must add your bank details. All returned items must not have been used and have traces of use. If this is the case the order cancellation can be invalidated. The shipping costs of the returning product is to be paid by the customer.


Please not that backordered items, custom orders, team orders and group orders have different order cancellation policies.

Refund & Return Policy

All in-stock and backordered items are entitled to be refunded or returned in case of a complaint after the 14 day order cancellation period.

If an item is unsatisfactory please contact steaks (at) steakswear. com with a written explanation before sending it back. This is needed before the item may be considered for a refund. The buyer must take the description of the item into account before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, the seller is not responsible for refund. Exchanges are granted on a case-by-case basis. Items can only be refunded if they have not been used and/or have traces of use.

Please not that custom orders and team uniform orders have different refund & return policies.

Complaints

Please send any complaints about items or sellers to steaks (at) steakswear. com. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.

Legalities
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. Note that the padding of our contact wear helps prevent injuries but injuries may still occur. Please consider carefully of playing roller derby if you have any health issues. Steaks® Contact Wear Oy is not responsible of any kind of injury of the buyer.
General

Steaks® Contact Wear Oy may change these Terms and Conditions from time to time and will endeavour to notify you of any major changes by posting a message on the Site.

Backordered items

Delivery & production time

All backordered items are available for purchase and will be made in Finland on demand. In this case we will give you an expected shipping time at checkout or by a follow-up email. General production time for backordered products varies but normally takes about 4 weeks. We will do our best to keep the delivery time shorter than that!

Order Cancellation

If you have ordered a backordered item we will have informed you of the expected shipping time. If the production time of the out of stock product exceeds the promised delivery time, the buyer is granted to cancel, even if the time since the order has exceeded 14 days.

To cancel orders of stock items or backordered items send a message to steaks (at) steakswear. com. Please remember to add your the number of the order, which you will find in the order confirmation email.

Custom orders

Delivery & production time

If you have placed an order for custom bottoms please allow 4 weeks production time. Production time starts after all potential questions have been answered and payment has been made in full.

Order Cancellation

As custom orders are made to fit they cannot be cancelled after they have gone into production or if they have been shipped. If you have complaints about custom orders or if your custom order does not fit properly please contact steaks (at) steakswear. com and view our refund and return policy.

Refund & return policy

Custom orders are not eligible for refunds if they are made according to the information given by customer. Please make sure that the measures given are correct! Steaks however, will take responsibility of faults in production. If these occur please contact steaks (at) steakswear. com. Items can only be refunded if they have not been used and/or have traces of use.

The shipping costs of the returning product is to be paid by the customer. Items that are sent for replacement will be sent free of charge.

Group orders

Delivery & production time

Group orders will be sent out as soon as all items of the order have been completed.

This means:

  • - All group order items are in-stock: order will be processed within 5 work days. Shipping time depends on destination.
  • - Group order contains a backordered item: General production time for backordered products varies but normally takes about 4 weeks. We will do our best to keep the delivery time shorter than that! Shipping time depends on destination.
Order Cancellation

If your order was placed using a coupon code from our Group Order Specials (Derby Wife Order, Line-up Order, Game Roster Order) a cancellation of the order will result in the entire order being cancelled. Individual items cannot be taken off the order during checkout or after the order has been placed and payment has been processed.

Team uniforms

Delivery & production time

Planning and production will take roughly 16 weeks depending on a few factors:

 

Planning and sampling - 8 weeks

From our experience we will need a month of planning and another month for sampling (creating a sample of your selected products in your design. Recommended for first orders) before production. If you already know what you are looking for and maybe even already have a design the faster the planning phase will be.

 

Production - 8 weeks

After all has been planned and samples have been agreed on, the order is finalized and payment has been made production time will take 8 weeks.

 

Shipping - 1-3 weeks

Depending on your location please include 1-3 weeks for shipping. Please view our shipping information page for details on your shipping options, individual duration and costs.  

 

Tips to speed up planning:

- Inform yourself! Know the products that you are interested in and let us know! We can advise if you have questions.

- Be prepared! Know your team's measurements, their individual wishes (padded tops and/or bottoms) & have their name and numbers ready to send (Excel works best).

- Have your logo & design (if you are delivering your own design) ready in vector format.

Order Cancellation

As team uniforms are made to fit they cannot be cancelled after they have gone into production or if they have been shipped. If you have complaints about your team uniforms or if your team uniforms do not fit properly please contact steaks (at) steakswear. com and view our refund and return policy.

Refund & return policy

Team uniform orders are not eligible for refunds if they are made according to the information given by customer. Please make sure that the measures given are correct! Steaks however, will take responsibility of faults in production. If these occur please contact steaks (at) steakswear. com. Items can only be refunded if they have not been used and/or have traces of use.

The shipping costs of the returning product is to be paid by the customer. Items that are sent for replacement will be sent free of charge.

By ordering from this Site, you are deemed to have read and accepted these Terms and Conditions.
Please also view our Terms of Use page for further information.