Ordering & Payment

 

Find out more about our payment methods, order process and
production time and our payment and cancellation policy.

Ordering

STEAKS account registration

By registering an account with STEAKS, you will be able to view and manage your orders. You will also be able to store your billing and shipping address on our secure server, which will make checking out quicker and simpler.

Guest checkout

You can also checkout as a guest. This means that you don’t have to create an account with us (but you totally should).

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped or production started.

We accept different payment methods, depending on your location:

  • Europe: Paypal, Credit Cards (via Stripe), IBAN transactions (wire transfer)
  • The rest of the world: Paypal, Credit Cards (via Stripe),

You can select your preferred payment option during checkout.

Prices on product pages are displayed with 24% VAT within Europe. As the VAT does not apply outside of Europe, we have stripped it from the total for customers outside of the EU. However, additional costs such as customs broker fees, customs or import taxes may apply for customers outside of the EU. These costs cannot be influenced by STEAKS and are payable by the customer.

If you are using an Online Coupon or Promotional Code you will have to add this code during checkout in the coupon code area. If your code enables free shipping, this option will automatically be selected. Please double-check and select free shipping yourself if this is not the case. Discounts will automatically be calculated and deducted from your cart total. Codes cannot be stacked or combined in any way.

You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not certain if your payment was successful, please contact steaks (@) steakswear.com.

You will receive another email as soon as your order is shipped. Since we send out STEAKS orders as parcels, this email will also include your tracking number. Use the tracking number to follow your STEAKS parcel’s trip, find out when it will arrive and arrange alternative pick-up options.

Order process time

Your order will be processed as soon as payment has been received. If a payment is not received or the payment method is declined, you will forfeit the ownership of any items purchased. If no payment is received, the order will not be processed, no items shipped or production started.

In-stock products are usually processed and shipped within 5 business days. Shipping duration will be 1-3 days, depending on your location.

All backordered items are available for purchase and will be made in Finland on demand. If you order a backordered item we will give you an expected shipping time at checkout or in a follow-up email. General production time for backordered products varies but normally takes about 4 weeks. We will do our best to keep the delivery time shorter than that! Shipping duration will be 1-3 days, depending on your location.

All custom items are made on demand in Finland. If you have placed an order for custom bottoms please allow 4-6 weeks production time (depending on current workload). Production time starts after all potential questions have been answered and payment has been made in full.

Group orders will be sent out as soon as all items of the order have been completed.

This means:

  • All group order items are in-stock: order will be processed within 5 work days. Shipping duration will be 1-3 days, depending on your location.
  • Group order contains a backordered or custom item: general production time for backordered or custom products varies but normally takes about 4-6 weeks. We will do our best to keep the delivery time shorter than that! Shipping duration will be 1-3 days, depending on your location.

Planning and production will take roughly 16 weeks depending on a few factors:

#1 Planning and sampling – 8 weeks

From our experience, we will need a month of planning and another month for sampling before we can start production. During this time we will create a sample of your selected products in your design. This step is highly recommended for first orders so you can be confident moving forward. This phase will speed up if you know what products you want and if you already have a finished design.

Tips to further speed up planning:
  • Be prepared! Know your team’s measurements, their individual wishes (padded tops and/or bottoms) & have their name and numbers ready to send (Excel works best).
  • Have your logo & design (if you are delivering your own design) ready in vector format.
#2 Production – 8 weeks

Production will take 8 weeks and will start after you have placed and paid your finalised order.

#3 Shipping – 1-3 weeks

Depending on your location please include 1-3 weeks for shipping. Please view our shipping information page for details on your shipping options, individual duration, and costs.

Cancellation

Stock item & Gift Card purchases orders may be cancelled without explanation within 14 days. In this case, the item(s) must be returned in good condition. Upon arrival of the returned items, the cost will be refunded in full via Paypal. Gift Cards will be cancelled immediately after a request to cancel the order, the cost will be refunded in full via Paypal. Please include Paypal details when returning the item(s) or cancelling your Gift Card order. If you wish to be refunded via bank transfer you must add your bank details. All returned items must not have been used and/or have no traces of use. If this is the case the order cancellation can be invalidated. The shipping costs of the returned product are to be paid by the customer.

To cancel your order please send a message to steaks (at) steakswear.com. Please remember to add the number of your order, which you will find in the order confirmation email.

If you ordered a backordered item we will have informed you of the expected delivery time. If the production time of the out-of-stock product exceeds the promised delivery time, the buyer is granted the right to cancel, even if the time since the order has exceeded 14 days.

To cancel orders, send a message to steaks (at) steakswear.com. Please remember to add the number of your order, which you will find in the order confirmation email.

As custom orders are made to fit they cannot be cancelled after they have gone into production or if they have been shipped. If you have complaints about your custom order or if your custom order does not fit properly, please contact steaks (at) steakswear.com and view our refund and exchange policy.

If your order was placed using a coupon code from our Online Group Order Specials (Derby Wife Order, Line-up Order, Game Roster Order) a cancellation of the order will result in the entire order being cancelled. Individual items cannot be taken off the order during checkout or after the order has been placed and payment has been processed.

As team uniforms are made to fit they cannot be cancelled after they have gone into production or if they have been shipped. If you have complaints about your team uniforms or if your team uniforms do not fit properly, please contact steaks (at) steakswear.com and view our refund and exchange policy.

We reserve the right to refuse or cancel any order, either online or at events, for any reason, including limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, security concerns, or inappropriate customer conduct. If your order is cancelled after your credit card (or other payment account) has been charged, we will be in contact to either refund via Paypal or bank transfer. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

Still have unanswered questions?

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