Returning faulty products

If your purchase from dates back more than six months but no longer than 12 months and you think your product is faulty, please send the following to to start the return process:
  • Your purchase date and order confirmation number.
  • A written explanation describing the perceived defect and when and how it occurred.
  • Information on how often the product was in use during this time and if you have followed the care instructions correctly.
  • Pictures of the product and the defect
We will take full responsibility for faulty products and will therefore look at each case carefully and individually but there is no guarantee of a resolution.